Shipping & Returns
SHIPPING DELAYS DUE TO COVID-19
Due to worldwide events surrounding COVID-19, shipping companies are no longer guaranteeing small package delivery dates. Unfortunately, that means that even if you order something to be sent by Next Day Air, or 2nd Day Air, you may not receive it within the prescribed time frame. If you need something by a certain date, please let us know and we will do everything possible to help ensure you receive it in time but it may be out of our control.
Delivery costs will be charged in addition to the cost of goods; such additional charges are clearly displayed where applicable and, with the exception of import/export fees, taxes and duties, included in the “Total Cost.” As we have no control over such fees, taxes and duties, Fluoramics is not responsible for payment as such. You may be billed directly by the shipping agent and you are responsible for paying those fees, taxes and duties.
Fluoramics takes great pride in the quality of the products we engineer.
If we have made an error in processing your order, we must be notified of the error within one week of your receipt of the order. To request a Return Authorization Number (RMA), contact [email protected]. Please include: Date of Purchase, Purchase Order Number, Bill-To Address and Phone Number, along with a summary of the reason for your return. The product will need to be returned to us unopened in the original packaging. No returns of oxygen-safe products are allowed.
121 Steuben Street
Winona, MN 55987